Management of Behavioral Symptoms

Approach resident with a positive attitude: It's important to approach the resident with a positive attitude, which can help create a calm and reassuring environment. This can help reduce the risk of escalating the situation or causing further agitation.

Validate feelings, not information: It's important to validate the resident's feelings, even if the information they are expressing may not be accurate. By acknowledging their emotions and feelings, you can help create a sense of trust and understanding.